We are able to offer warranty against selected product again defects in materials, this warranty is subject to the terms and conditions stated:
Period of warranty:
The warranty stated for the selected product is valid from the date of purchase and the original purchase receipt is required as proof of purchase.
The warranty covers defects in material on selected product which under warranty stated from the date of purchase at OSUKI website.
Products are not covered under this warranty:
Product are not stated warranty period are not covered under this warranty.
To correct the problem:
OSUKI will examine the product and decide, at its sole discretion, if it is covered under this warranty. If considered covered, OSUKI through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. if it is covered by this warranty, OSUKI will pay the cost of repairs and spare parts, that OSUKI incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by OSUKI. Replaced parts become the property of OSUKI. If the item is no longer sold by OSUKI, OSUKI will provide an appropriate replacement. It is OSUKI that determines, at its sole discretion, what constitutes an appropriate replacement.
Things not covered under this warranty:
This warranty does not apply to products stated warranty that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This warranty does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. bathroom. This warranty does not cover consequential or incidental damages.
Care instructions on furniture product which under warranty stated:
Tighten the screws after two weeks of use, and make sure they stay tight by checking them a couple of times per year.
For all surfaces:
Wipe clean with a cloth dampened with a mild detergent, then dry with a dry cloth.
This warranty gives you specific legal rights, and is in addition to your statutory legal rights.
Items except for underwear, bikinis, swimming trunks and earrings can be returned if they have not been worn, altered or washed.
a) All items must be returned in their original condition with all tags attached. Shoes must be returned in their original packaging including undamaged boxes.
b) We are unable to accept returns without boxes or with scratched and/or dirty soles. Please note that when trying on shoes, you should try them on a carpet or clean surface.
c) Only returns via courier service is accepted, as we do not honour any walk-ins. Refund will be made by means of store credit in the form of voucher (valid for 365 days from the day of return).
Store credit can be used to make future purchases through our website. In the event that we send you a wrong item or the item is defective, we will send you a replacement item. Should the item be out of stock, we will issue a cash refund.
Regard warranty, return & refund policy, please don't hesitate to contact us at email@example.com or +603 5887 9978